Privacy Policy
Last Updated: 10 July 2026
Flow Axis Plumbing Pty Ltd (ABN 67 696 296 803) ("Flow Axis", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect personal information including full name, phone number, email address, property address, and details about your plumbing enquiry.
- Full name
- Phone number
- Email address
- Residential or commercial property address
- Details about your plumbing enquiry or requested services
- Photographs or videos relating to plumbing issues
2. How We Collect Information
- Complete a contact or quote request form
- Contact us by phone, email or social media
- Request emergency plumbing services
- Book a service appointment
- Provide information during a plumbing inspection
3. Why We Collect Your Information
- Respond to enquiries and prepare quotations
- Schedule and complete plumbing services
- Communicate regarding appointments
- Issue invoices and process payments
- Maintain customer records and provide support
5. Disclosure of Personal Information
We respect your privacy and do not sell, rent or trade your personal information. We may disclose your information where reasonably necessary to employees, contractors, and suppliers.
6. Storage and Security
We take reasonable steps to protect your personal information using secure cloud-based systems and industry-standard security practices.
7. Access and Correction
You have the right to access and update the personal information we hold about you. Please contact us via the details below if you wish to exercise these rights.
8. Marketing Communications
We may use your personal information to send you updates or promotions. You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.
9. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites and recommend reviewing their privacy policies.
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children and will delete it if discovered.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated 'Last Updated' date.
12. Contact Us
Flow Axis Plumbing Pty Ltd
ABN: 67 696 296 803
Email: admin@flowaxis.com.au
Phone: 0423 879 095